Privacy Policy

Effective Date: 12/20/2024 When you visit Sakhi Flowers or communicate with us via email, you are engaging with us electronically. In turn, we communicate with you through email, SMS, or notices posted on our website. By using our services, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirements for written communication. This does not affect your statutory rights. Additionally, we may send promotional messages to your registered email or mobile number. By using our services, you authorize us to send transactional and promotional communications.

Your Opt-In Data Is Safe and Secure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Applicability

This Privacy Policy applies to all users of our website, including customers and potential customers. We process your personal data to enhance your user experience and fulfill your service requests.

Collection of Information

We collect personal information that you provide directly to us, such as your name, address, email, payment details, and purchase history. Additional data may be collected automatically when you browse our website. Failure to provide certain information may limit the services we can offer.

Use of Personal Information

1. Account Maintenance: To enable account sign-up, login, password recovery, site navigation, and identity verification.

1. Enhanced Services: To deliver a better user experience, including improved products and services.

1. Customer Support: Customer support calls may be monitored or recorded for quality control and training. Recordings are retained for a limited time unless needed for legal or fraud investigations.

1. Customer Communication: To provide order-related updates and support.

1. Analytics: To analyze and improve our services, user experience, and business operations, and to develop new features.

1. Security: To detect and prevent fraud, unauthorized access, and other security risks.

Disclosure of Personal Information

1. With Service Providers: Personal data may be shared with service providers for:
  - Product delivery
  - Payment processing
  - Website operations
  - Cloud storage
  - Fraud detection
  - Customer service
  These providers use your data only for the services they offer on our behalf.

1. Law Enforcement: Personal information may be disclosed to comply with legal requirements, enforce our Terms and Conditions, or protect our rights and property or those of others.

User Rights

You have the right to access, correct, update, or delete your personal information held by us.

Cookies

Cookies allow us to recognize your device and improve website functionality and user experience. They may also be used to display advertising banners. Declining cookies may limit website functionality.

Changes to the Privacy Policy

To provide you with the best experience, this Privacy Policy may be updated periodically. Any changes will comply with applicable laws As per the Information Technology Act, 2000, the grievance officer’s details are provided below. For queries or concerns regarding this Privacy Policy, please contact us at Sakhi Flowers. Customer Support: For assistance, contact our support team at contact@sakhiflowers.com.

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